BoxBoxID sells digital in-game items. Because digital products cannot be returned after successful delivery, all sales are generally final. Refund requests are reviewed only for valid issues described below.

1. Eligible Refund Cases

• Order was not delivered
• Delivery failed due to our system or operational error
• Duplicate payment for the same order
• Delivered item was materially different from the purchased item

2. Non-Refundable Cases

• Item has been successfully delivered
• Incorrect account details, invite link, or contact info were provided
• Change of mind after purchase
• Order completed exactly as described

3. Time Limit for Claims

All refund or issue claims must be submitted within 24 hours of purchase.

4. Contact Us

To request a refund review, please send:

• Order number
• Email used for purchase
• Description of the issue
• Screenshots or other supporting evidence

Email: support@boxboxid.com

5. Fraud and Abuse

We reserve the right to deny refund requests involving fraud, abuse, suspicious activity, or false claims after confirmed delivery.